KHARI HILLARD

operations manager
-Work experience-
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  • Walmart Sortation Network- Operations Manager Lakeland FL

    June 2022- Current

  • Fostered a dynamic team environment, where I led and mentored 4 Area Managers and motivated a diverse group of 75 associates to excel and grow.
  • Launched Walmart’s Project NorthStar to integrate in-store delivery stations with our network, cutting costs and dependence on third-party last-mile carriers.
  • Developed a pilot for direct customer EV deliveries using our sortation network.
  • Oversaw the QA and Systems Team at the Sortation Center for 8 months, achieving a 64% reduction in damages.
  • Managed Systems Critical Power Project and Server Migration of Building.
  • Managed DDU Mapping and Sortation Layout for Building, creating Load Balancing System for Operational Efficiency
  • Launched T3 Program at FL9, creating future pipeline for Team Leads and onboarding new Associates.
  • Guided the team to surpass service objectives for On-Time Delivery and Safety, maintaining a record of zero OSHA violations.
  • Enhanced sorting efficiency from 34.7 to 38.26 packages per hour and achieved a cost reduction per package.
  • Spearheaded change management initiatives and drove continuous improvement by implementing Lean, Six Sigma, Kaizen, Workout, and SCRUM methodologies, resulting in enhanced operational efficiency and reduced costs.
  • Amazon Fulfilment- Area Manager-Outbound Logistics Auburndale FL

    September 2019- June 2022

  • Outbound Pack and Ship Dock Subject Matter Expert (SME) assisting with daily bridges and weekly conference calls with the regional team. Trained 6 new Area managers.
  • Built CMH2 and TPA3 internal websites creating a space for collaboration across the entire building, and resources for best practices to be hosted.
  • Led first Kaizen event for TPA3 to deep dive processes and establish standard work that led to 5,000 DPMO reduction for outbound ship dock.
  • Improved Delivery Estimate Accuracy on the outbound ship dock by 3% equating to 360,000 more customers receiving their packages on time. Saving $125,000 in shipment costs.
  • Accomplished receiving top 5% employee connections score and safety leadership index among site leadership.
  • Designed an allocation strategy based on shipment flows to control outbound volume and maximize sort rates. Implemented strategy at our sister site MCO2.
  • Building Co-Chair for internal affinity group BEN (Black Employees Network). In charge of community engagement, marketing, and employee development.
  • Zulily- Area Manager-Outbound Logistics Groveport OH

    December 2018- September 2019

  • Leading cross functional teams of over 200 employees delivering upon customer promise, operational deadlines and fostering a safety-first culture.
  • Controlling fulfillment labor allocation and balancing associates based on production rates to maximize unit throughput.
  • Implemented a custom flow management tool that allowed leadership to analyze production levels, predict future flow levels, decrease cycle time between units produced and reduce downtime.
  • Exceeded company throughput goal by an average of 5% on all shifts managed.
  • Led several projects to reduce labor costs throughout the fulfillment
  • Led initiatives to cross train team members weekly, create interdepartmental ambassadors, and develop leads into area managers.
  • IKEA- Fluvitex USA- Outbound Logistics and Inventory Coordinator Groveport OH

    April 2018- December 2018

  • Analyzing incoming orders and supply plan reports to fill trucks, cut transportation costs and maximize company profits.
  • Communicating with carriers, maintaining shipment documentation, creating consignments, and invoicing all outbound orders.
  • Managing daily and weekly inventory cycle counts with action plans detailing waste and shrink.
  • Evaluating inventory levels, completing daily statuses with Fluvitex procurement specialists to ensure that raw goods are kept at crucial levels.
  • Using inventory forecast tools to coordinate with IKEA planner on finished good availability and other potential problems at the retail store level.
  • Target- Executive Team Lead- Sales floor/Guest Experience Columbus OH

    September 2017- April 2018

  • Managed payroll, scheduling, training, and development for over 100 team members.
  • Accountable for operations of the entire sales floor including overall customer experience and presentation.
  • Planned, strategized, and executed transition workload, pricing, merchandising, and freight distribution.
  • Oversaw modernization process in face categories (consumables, style, beauty, and electronics).
  • Captained beauty for the entire district, sending out training, important Intel, and tracked sales margins.
  • Selected for the L.E.A.D Store Team Lead development program.
  • Achieved a stores sales comp of 3% by leading in-stocks and sales analysis on top and bottom departments.
  • Lead contributor to Target’s recruitment program, and district wide ETL training partner.

Target (OSU T-1058)                                                                                     Columbus, OH

Executive Team Lead- Logistics                            December 2014 – September 2017                                                                                                                                    

  • Managed logistics team at the highest volume store in Ohio, including 3 supervisors and over 120 team members.
  • Developed a new training procedure with modules for potential leadership candidates producing multiple team leads.
  • Coordinated comprehensive logistical and reverse logistical functions for product life cycles, including acquisition, internal allocation, delivery, recycling, reuse, or final disposal of resources.
  • Saved Target Thirty thousand dollars by reducing the amount spent on containers onsite and increased backroom location accuracy to 98% using effective space management techniques.
  • Communicated with the distribution center on truck scheduling to coordinate freight flow and used inventory tracking tools to order and negotiate flow of specific products based on store need.
  • Implemented processes to increase freight push efficiency and met in-stocks precision metrics.
  • Oversaw projects and created business plans for store remodel, backroom re-alignment, inventory, 4th quarter, and back to college strategy.
  • Served as safety captain, ensuring that OSHA procedures were met across all departments.
  • Led execution of ship from store process increasing online store sales by 8%.
  • Executed team HR compliance, payroll, and scheduling while increasing overall store sales by 2.5%.
  • Led green Best Team Survey and overall best work center survey results in 5 years.
  • Helped the district talent pool by developing and promoting Senior Team Lead to Executive Team Logistics.
  • Chase Bank Columbus OH

    August 2013- December 2014

  • Helped Chase military customers navigate SCRA (Service-members Civil Relief Act) protections on credit, debit, mortgage, home equity, and student loan accounts.
  • Served as a customer advocate, solving escalated mortgage requests for service members and executive office claims.
  • Conducted analysis on accounts to inspect qualifications for SCRA subsidies and process disbursements
  • Provided coaching, action plans based on quality and training for 50 agents in the military call center.

“When you want to succeed as bad as you want to breathe, then you'll be successful"

-Eric Thomas

professional summary

Certifications and Skills

  • IT Security: Defense against the digital dark arts
    Google
    Issued Oct 2023
    Credential ID 3AZ6VQ9XE2DL
  • System Administration and IT Infrastructure Services
    Google
    Issued Oct 2023
    Credential ID 5D58TZPDW8X2
  • Operating Systems and You: Becoming a Power User
    Google
    Issued Apr 2023
    Credential ID L59VDC2QTS93
  • The Bits and Bytes of Computer Networking
    Google
    Issued Dec 2022
    Credential ID X5PDL43K6VRR
  • Technical Support Fundamentals
    Google
    Issued Nov 2022
    Credential ID 3EW6U9MPBTZJ

Business Skills

  • Business Analysis
  • Business Planning
  • Project Management
  • Mortgage Servicing
  • Retail Logistics
  • Inventory Planning
  • Supply Chain Logistics
  • Invoicing
  • Transportation Planning/ DOT Compliance
  • Logistics Operations Management
  • Team and Employee Development
  • Change management: Lean, Six Sigma, Kaizen, Workout, and SCRUM methodologies.
  • SIX Sigma Green Belt- and Kaizen Projects completed at Amazon 2021, 2022

Technical Skills

  • Microsoft Office Products
  • VBA, Power Query and Advanced Excel Functionality
  • Oracle JD Edwards Inventory Tools
  • Intermediate SQL for Business and Data Queries
  • UX Web Design (HTML, CSS, Bootstrap, WordPress)
  • CCTV System Operations and Troubleshooting

Team Management

Building teams, developing strong pipelines. Relating to my team. Engaging and inspiring my team to help them grow. Supporting my team, building trust. Understanding the bigger picture and establishing a mission that we can follow. Creating goals and expectations. Allowing everyone on my team to feel comfortable being themselves and letting their inner strengths shine, but building a trusting environment where we can be authentic and leverage each other’s collective strengths to overcome our weaknesses. This allows us to perform at our very best.

Problem Solving

Resourceful, a person who will dive deep, able to make connections between pieces to create the best solutions. Technical skills allow me to speak and understand technical issues, but leadership allows me to balance engagement and make it all fit together.

Implementation

As a manager, I excel in implementation by leveraging my strong planning and coordination skills to break down complex projects into manageable tasks. My proactive approach and ability to anticipate challenges allow me to navigate the project effectively, ensuring timely and successful completion. I foster a collaborative environment, empowering my team to contribute their strengths, which enhances our collective performance. My technical understanding and leadership skills enable me to balance project demands, aligning team efforts with the overarching goals.

Analysis & optimization

In my role as a manager, I excel in analysis and optimization by meticulously evaluating project performance and identifying areas for improvement. My analytical skills enable me to dissect complex data and processes to understand underlying issues and potential opportunities. I prioritize continuous optimization, using insights gained from analysis to refine strategies, enhance efficiency, and boost overall effectiveness. This systematic approach ensures that projects not only meet but exceed their objectives, demonstrating my commitment to excellence and continuous improvement.